You are 0.0 away from free shipping

Pogosta vprašanja - FAQ

Se ti je med brskanjem po spletni strani www.vucko.si porajalo vprašanje na katerega ne poznaš odgovora? Ekipa Vučko je izbrala najpogostejša in nanje odgovorila.

Kolikšni so stroški pošiljanja?

Stroški pošiljanja se obračunajo v košarici in so ob zaključku nakupa jasno vidni in zapisani pri oddaji naročila. Strošek dostave je odvisen od dimenzij pošiljke naročenega blaga, teže pošiljke in izbire načina plačila oziroma dostavne službe. Strošek vključuje tako stroške pošiljanja kot tudi stroške pakiranja. DDV je vključen v ceno dostave. Ob nakupu nad 50€ je strošek pošiljanja brezplačen.

Lahko plačam po predračunu?

Če želite plačati po predračunu, izberite plačilo po predračunu in v povratnem mailu Vam bomo poslali podatke za nakazilo. Paketek odpošljemo, ko bo nakazilo prispelo na naš bančni račun.

Kaj pa če se pri dostavi in po dostavi zaplete?

V primeru kakršnihkoli težav se lahko vedno obrnete na naš e-naslov info@vucko.si in skupaj bomo poizkusili razrešiti težavo in urediti, da bo paket čim prej pri Vas.

V kolikor gre za kakršne koli težave po dostavljenem paketu, nam zelo pomaga tudi kakšna fotografija (poškodovanega paketa, izdelka pri katerem gre za napako ipd.), zraven pa nikar ne pozabite priložiti kratkega opisa.

Za pomoč pri dostavi so Vam na voljo tudi na Pošti Slovenije ali GLS Slovenija.

Lahko copate kje osebno prevzamem?

Pri Vučko d.o.o. velja, da imamo fizična prodajna mesta in spletno trgovino ločeno. To pomeni, da se lahko tudi izbira artiklov na posameznih prodajnih mestih razlikuje. Naročila oddana preko spletne trgovine nimajo možnosti osebnega prevzema, lahko pa nas obiščete na naslovu Stranska vas ob Višnjici 17, 1295 Ivančna Gorica in si v našem skladišču izberete Vam najlepše, ki jih lahko tudi poizkusite. 

Imam promo kodo – kje jo lahko vnesem?

Promo kodo vnesete v košarici, pred potrditvijo naročila. V prosto polje vpišete veljavno promo kodo. S klikom na gumb "Uporabi kupon" se Vam pri znesku avtomatično obračuna veljavna vrednost promo kode.

Pri vpisovanju promo kode bodite pozorni na pravilen zapis kode in na njeno veljavnost.

Ali se akcije seštevajo?

Akcije se med seboj ne seštevajo in tako ne veljajo na že znižane artikle, prav tako ne veljajo na darilne bone. Posamezno promo kodo lahko izkoristite samo enkrat v posameznem spletnem nakupu. Promo kode veljajo samo za spletno trgovino in niso veljavne na prodajnih mestih. 

Ali lahko izdelek zamenjam ali ga vrnem?

Za vračila, zamenjave ali reklamacije sprejemamo obrazec, ki ga najdete TUKAJ. Obrazec skupaj z izdelkom in računom pošljete na naslov Vučko d.o.o., Stranska vas 17,1295 Ivančna Gorica, kjer bomo Vaš zahtevek obravnavali in uredili.

V primeru vrnitve, zamenjave ali reklamacije izdelka se lahko obrnete na elektronski naslov info@vucko.si ali na telefonsko številko +386 1 7878 514.

Eden od izdelkov, ki sem jih naročil/a, je poškodovan oz. manjka. Kaj naj naredim?

Čeprav se pri Vučkotu trudimo, da ne prihaja do napak in vsako naročilo pregledamo večkrat, se včasih še vseeno lahko zgodi, da pride do napake. Tudi v takem primeru smo Vam na voljo za pomoč na info@vucko.si ali pa na telefonski številki +386 1 7878 514. 

V primeru reklamacije poškodovanega blaga se lahko s fotografijo in kratkim opisom obrnete na naš e-naslov info@vucko.si. V kolikor je reklamacija upravičena Vas bomo prosili, da izpolnite obrazec za vračila, ki ga najdete TUKAJ. Obrazec skupaj s poškodovanim izdelkom in računom pošljite na naslov Vučko d.o.o., Stranska vas 17,1295 Ivančna Gorica. Stroške pošiljanja Vam ob upravičeni reklamaciji povrnemo.

Za nastale napake se Vam iskreno opravičujemo in obljubimo, da bomo v prihodnje še bolj pozorni.

Za podjetje bi želeli naročiti promocijski tekstil…

Seveda, v glavnem meniju imate na voljo zavihek PROMOCIJA pod katerim lahko izbirate med promocijskimi copati ali pa promocijskim tekstilom. Vsaka kategorija ima na voljo pestro izbiro artiklov pod katerimi Vam je na voljo obrazec za povpraševanje. V kolikor Vas kaj zanima ne odlašajte z izpolnitvijo obrazca.

Kako naj izberem pravo velikost?

Ker smo Vam želeli olajšati skrbi glede izbire prave velikosti copat, smo pri artiklih znotraj izbirnega okenca VELIKOSTI, pripravili nekaj nasvetov in okvirno tabelo velikosti, na kateri lahko preverite, kakšna dolžina stopala ponavadi ustreza kateri številki in modelu copata. 

Imate trgovino kjer lahko copate poizkusim?

Copate lahko poizkusite na naših prodajnih mestih. Kje se trenutno nahajajo naša prodajna mesta preverite na naslovni strani spletne strani pod kategorijo LOKACIJE. Na objavljenih lokacijah lahko copate tudi kupite.

Mojega najljubšega izdelka ni na zalogi! Kdaj bo spet na zalogi?

Ekipo Vučko sestavlja skupina posameznikov, ki s svojimi spretnimi rokami sodelujejo v procesu nastajanja copat. Cenimo celotno ekipo in se trudimo, da imamo vedno pripravljene nekaj zaloge. Žal pa nam včasih zaradi vaših pridnih naročil tudi te zaloge poidejo, toda ne skrbite, združili bomo moči in poskrbeli, da bodo copati spet kmalu na zalogi.

Aktualne zaloge so vidne na naši spletni strani, tako da si lahko vedno gledate, kateri izdelki in številke so trenutno na voljo.

Naročil sem copate, a mi številka ne ustreza. Kaj pa zdaj?

Za zamenjavo številke izpolnite obrazec, ki ga najdete TUKAJ. Obrazec skupaj z izdelkom in računom pošljete na naslov Vučko d.o.o., Stranska vas 17,1295 Ivančna Gorica, kjer bomo Vaš zahtevek obravnavali in uredili zamenjavo.

V primeru zamenjave številke se lahko za pomoč obrnete tudi na elektronski naslov info@vucko.si ali na telefonsko številko +386 1 7878 514.

Ali lahko naročim dostavo na prodajno mesto?

Dostava vašega spletnega naročila na naše lokacije oziroma prodajna mesta žal ni mogoča. Za nakup, ki ga opravite preko spletne tregovine, lahko izbirate med načini dostave, kot so navedeni v spletni trgovini in Splošnih pogojih poslovanja. Dostava na Vučko prodajno mesto žal ni možen način dostave.

We automatically place necessary cookies on your device when you visit our website so that our website may be displayed and function properly. We may also place non-necessary analytical and marketing cookies on your device if you choose the “Accept All” option. These cookies collect and analyse different information about your interactions with our website and other websites for targeted advertising purposes.

Please click the Accept All button to agree to the use of all types of cookies or opt out of non-essential cookies by clicking Reject All. See our Cookie Policy to learn more.

×
Managing cookies on the Vucko website
Mandatory cookies

are cookies that are essential for the proper functioning of the website, whereby the transmission of information in the communication network would not be possible without them. These cookies are also necessary in order for us to offer you the services, which are available on our website. They allow you to log in to the user profile, select the language, agree to the terms and conditions and identify the session of the user. We are not obliged to obtain consent for their use.

Analytical cookies

These cookies help us understand how our visitors use our website. They help us improve the user experience and identify user requirements and trends. We only use these cookies if you have explicitly consented to their use.

Advertising cookies

Third-party plug-ins and tools used as cookies enable various functionalities to work, help us analyse the frequency of visits and how the website is used. If an individual does not agree to the use of these cookies, they will not be installed, while it may however happen, that some interesting features of the website will not be available. We only use these cookies if you have explicitly consented to their use.

Social network cookies

These cookies make it possible for us to provide content for posts on social media and record your actions so that we may provide a more personal and enhanced user experience. We use these cookies only if you are logged into a Twitter, Facebook or Google user account when using the website.

1. General information about cookies 1.1. What are cookies?

Cookies are small text files that most modern websites store on the devices of their visitors, i.e. people who access certain websites on the Internet with their devices. The storing of cookies is under the complete control of the user, since users can easily configure their browser to restrict or disable the storage of cookies.

While visiting the website and its subpages and performing operations on the website, your computer, phone or tablet, automatically or after gaining your explicit consent, stores certain cookies through which various data can be recorded.

1.2. How do they work and why we use them?

Each visitor or shopper is assigned a cookie in order to identify him and ensure traceability at the beginning of each use of the online store. The servers provided to the company by the subcontractor automatically collect data on how visitors, shop owners or shoppers use the online store and store this data in the form of an activity log.

The servers store information about the use of the online store, statistics and IP numbers. Data on the use of the online store by shoppers can be used by the company for compiling anonymous statistics that help us improve the user experience as well as market products and / or services through an online store.

Indirectly and upon obtaining consent, the online store may also store external service cookies on the visitor's or shopper's device (e.g. Google Analytics) which are used to collect data on website visits. Regarding external services, the rules and general conditions on the processing of personal data, which are available at the links below, apply.

2. Permission to use cookies

If the settings of the browser with which you visit the website are such, that they accept all cookies, it means that you agree to their use. In case you do not want to use cookies on this website or you want to remove them, you may follow the procedure below. Removing or blocking cookies may result in suboptimal performance of this website.

3. Mandatory and optional cookies and your consent 3.1. We are not required to gain your consent for the use of mandatory cookies:

Mandatory cookies are cookies, that are essential for the proper functioning of the website, whereby the transmission of information in the communication network would not be possible without them. These cookies are also necessary in order for us to offer you the services, which are available on our website. They enable login into the user profile, language selection, agreeing to the terms and conditions and user session identification.

3.2. Cookies that are not necessary for the normal operation of the website, and for which we are obliged to obtain your consent (optional cookies):

Analytical cookies

These cookies help us understand how our visitors use our website. They help us improve the user experience and identify user requirements and trends. We only use these cookies if you have explicitly consented to their use.

Advertising cookies

Third-party plug-ins and tools used as cookies enable various functionalities to work, help us analyse the frequency of visits and how the website is used. If an individual does not agree to the use of these cookies, they will not be installed, while it may however happen, that some interesting features of the website will not be available. We only use these cookies if you have explicitly consented to their use.

Social network cookies

These cookies make it possible for us to provide content for posts on social media and record your actions so that we may provide a more personal and enhanced user experience. We use these cookies only if you are logged into a Twitter, Facebook or Google user account when using the website.

4. How to manage cookies?

You can manage cookies by clicking on the "Cookie settings" link in the footer of the website.

You can also control and change cookie settings in your own web browser.

In case you want to delete cookies from your device, we advise you to follow the described procedures, by doing so, you will most likely limit the functionality of not only our website but also most other websites, as the majority of modern websites use cookies.